Store Policy

1. Definitions

In the spirit of transparency:

• Buyer – the person or business purchasing from ArtFelt

• Products & Services – the handcrafted goods and creative offerings provided by ArtFelt

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2. Quotations

For custom creations, you’re welcome to request a quote.
If the price feels right, confirm your order and complete payment within 7 days of receiving your invoice by email—so we can begin bringing your vision to life.

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3. Our Agreement

These terms form the thread that binds our exchange.
By placing an order, you agree to these conditions and any updates we may share in writing.
Please read them carefully. Making an order is taken as your acceptance.

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4. Pricing

• Your final price will be clearly outlined on your invoice or email from ArtFelt.

• Should your order details change after confirmation, a price adjustment may apply.

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5. Payment

We accept payment via:

• Online banking

• Debit/credit card via Stripe

• Laybuy

Order and payment details will be confirmed during checkout and emailed to you for your records.
Each transaction is handled with care—just like our blooms.

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6. Refunds, Returns & Exchanges

We put love and attention into every creation. Please choose carefully, as we cannot accept returns or exchanges for change of mind.

Custom Orders

Please be specific with your request. The more detail you provide, the better we can bring your idea to life.

Faulty Items

If your item arrives with a genuine fault, we’ll repair or replace it free of charge.

Damaged in Delivery

If an item is damaged in transit, we’ll raise a claim with the courier. This process can take time—thank you for your patience.

What to Do

• Notify us of any issues within 3 working days

• We may ask for a photo to assess the issue before the item is returned

• We recommend using a courier for returns—ArtFelt can’t be responsible for items lost in transit

• Once received and inspected, a refund will be issued if appropriate

Refund Conditions

We may decline a refund if:

• The item is not found to be faulty

• It is returned more than 14 days after delivery

Please note:
We cannot offer refunds for items still in transit or delayed by couriers.

Thank You

Thank you for choosing ArtFelt. Every piece we make is thoughtful, lasting, and uniquely yours.
We’re honoured to be part of your creative journey.